There were tweets forwarded by some alleging that a train passenger received message pertaining to ticket reservation in Hindi apparently causing inconvenience in understanding its content.

In this regard it is clarified that while registering the details under the section titled ‘profile’ in the IRCTC website, one needs to indicate the preferred language -  either English or Hindi, to enable receipt of ticket related messages in the language of one’s preference. In the instant case, in the profile of the person on whose ID the said ticket was booked, the preferred language was indicated as Hindi. This was the reason why the system generated message was sent in Hindi, which was the preferred language.

Passengers are requested to kindly choose the correct language