Southern Railway sets up helpline for transport of essentials

Indian southern railway Logos

Rising to the call for action by Honorable Prime Minister and Honorable Minister of Railways during this COVID-19 Crisis,The commercial branch of southern railways is launching a new helpline to ease the supply chain backlog that has occurred due to covid 19 lockdown and will be available for assistance round the clock commencing from 17.04.20 onwards. The helpline will enable customers from the states of Tamilnadu and Kerala to basically call up and make an enquiry for possible transportation of the essential commodities and any other industrial items such as PPEs, masks, medicines and other critical items.

                SETU - SR- 24X7 HELPLINE -    +91-9025342449

The helpline number is manned by 3 young Trainee probationary officers .The team works as a part of SETU INITIATIVE and has been formed specifically to cater to the demands of customers in southern railways.

The requests collected through helpline number will be forwarded to the concerned division of southern Railway. The divisions will in turn check the feasibility of transporting the requested goods and commodities and will inform the SETU SR team at the earliest. If the transportation is feasible, the SETU SR team will facilitate the customers in the process. If it is not feasible, the same will be communicated to the customers after getting due confirmation from the division. Calling this helpline and giving the requirements of tonnage to be moved will be subject to the feasibility of movement by rail from the nearest railhead. This helpline number is available only till 3.5.2020 and will serve as one stop solution for all assistance related to booking of parcels in special parcel cargo express trains during this period of lockdown only.