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          As per the directions of DG/RPF, a special PAN India drive was conducted by RPF against authorized agents of IRCTC, involved in illegal business of providing & supplying Railway tickets for reserved accommodation in trains using their personal user IDs of IRCTC on 11.02.2020 and 12.02.2020. 

In Southern Railway, based on the surveillance and intelligence gathered in all 06 divisions, 39 cases were registered with the arrest of 39 persons and 218 journey tickets valued several lakhs of rupees were seized. Further 600 more tickets were unearthed during the search of the premises of the travel agencies and the computers, which confirmed that these touts and IRCTC agents were unscrupulously using private user IDs and garnering the railway reserved ticket’s and thereby depriving journey to many passengers regularly. 

Out of the 39 cases, 15 were authorized IRCTC agents and the remaining 24 were unauthorized agents involved in selling Railway E-tickets.  As a punishment measure, the agents IDs of the touts and the IRCTC agents are being blacklisted / deactivated apart from penal action.